How do I register with Nannies by Nature?

Simply click the "Find a Carer" button on our website and complete the quick registration form. Once registered, you'll have access to your secure Family Portal where you can manage your account, view carer profiles, make bookings, and update your details.

What are the different care plan and booking options, and relevant fees?

Our Service fees are as follows: One-time booking: $33 per booking. Flex Care options: Lite (3 bookings) $79/month, Plus (7 bookings) $159/month, All-in (14 bookings) $249/month. Consistent Care Plan: Finder's fee $199 (one-off, non-refundable) and Ongoing Membership $99/month. Carers charge their own rates starting from $35 per hour.

What is your cancellation policy?

One-time and Flex bookings require at least 24 hours' notice. Consistent Care Plan bookings require at least 48 hours' notice. Late cancellations may incur fees: 50% of carer's pay for one-time/Flex bookings cancelled with less than 24 hours' notice, and 25-50% for Consistent Care Plan bookings depending on notice period.

What happens if my nanny isn't the right fit?

If you have a Consistent Care Plan, you're covered by our Complimentary Nanny Replacement Service — we'll arrange up to two free replacements within the first 30 days. For One-time booking and Flex Care, you can choose to select a different carer.

For Families | Find a Nanny in Sydney

Already a Member?

Sign in to your family portal to book a carer, view upcoming bookings, cancel bookings, and manage your details.

How It Works

Accessing our services is simple!

Step 01

1. Join as a Family

Click “Join Now” → “Family Application” and fill in your details so we can get to know your family, your routines, and your childcare needs.

Step 02

2. Choose Your Booking Option

Select the option that best suits your family and complete your application. Payment is made securely at the end of the form via Stripe.

One-time bookings and Flex Care options: Book online and upload a valid, current photo ID or passport. If you have questions, you’re welcome to request a Zoom chat at any time. We’re happy to talk things through.
Consistent Care Plan: We’ll arrange an initial Zoom chat to learn a bit more about your family’s needs, answer any questions, and ensure we’re aligned before moving ahead. You can read more under Booking Options and FAQs for Families.

Step 03

3. Start Using Your Portal

Once registered, you’ll have full access to your secure, user-friendly dashboard.

For casual or occasional shifts (One-Time or Flex): You can create and manage bookings directly through your portal.
For permanent / consistent roles: You’ll work more closely with us to post your job and move through the matching process.

Booking Options & Fees

Choose the option that best fits your family's needs. All options include access to our network of vetted carers.

One-time Booking: $33; Book care as needed. No ongoing commitment.

Flex Care

Support that grows with your needs, with a set number of casual bookings each month.

Lite: $89/month; 3 bookings

Popular

Plus: $169/month; 7 bookings

All-in: $279/month; 14 bookings

Consistent Care Plan

Structured matching for ongoing nanny relationships.

Engagement Fee: $199; Paid upon application to commence your personalised search, role creation, and candidate outreach.

Choose your care level

Part-Time: Up to 25 hours per week; Matching & Support Fee; $500; Total fee: $699

Full-Time: 25+ hours per week; Matching & Support Fee; $700; Total fee: $899

Additional Fees & Information

When matched with a carer, you engage your nanny directly and manage the day-to-day relationship. Carers are independent workers and are not employed by Nannies by Nature.

For Flex Care: Same carer when available. Cancel by the end of monthly cycle to avoid renewal.

The Engagement Fee is non-refundable once your process has commenced.

Matching & Support Fee is payable on the day your nanny starts her first shift (once/if trial(s) have been completed). It includes 6 months of structured platform support and early-stage reassurance.

If your family's regular care needs increase beyond 25 hours per week, we'll update your care level with a fee adjustment accordingly.

No Dash Fee or Public Holiday surcharge: Unlike other platforms or agencies, we don’t charge extra for last-minute bookings or public holidays. We believe families shouldn’t pay more simply because care is needed urgently or on special days.

Please note: Carers/Rates start at $30 per hour (public holidays may incur surcharge) (Rates Table)

All fee pricing inclusive of GST. Check out our FAQs and T&Cs for more info

Inclusions

Here's what you can look forward to when using Nannies by Nature:

For One-Time & Flex Care

As a registered family, you'll have access to:

Platform Support

Help with your account, bookings, and using the portal while active.

Helpful Resources

General guidance, updates, and useful information to support your care experience.

Flexible Care Options

No lock-in contracts. Book as needed, or cancel Flex Care by the end of your monthly cycle

For Our Consistent Care Plan

Supporting you through matching and the early stages of your nanny relationship with:

Structured Matching

Personalised Engagement & Matching, tailored role creation, screening, shortlisting, and interview coordination.

Early-Stage Reassurance

• 14-day fit window
• 30-day Nanny Sub Service
• Support sourcing a suitable alternative if needed (subject to availability).

6-Month Support

• 6 months of platform access and general guidance
• Assistance sourcing temporary cover for your nanny's regular scheduled working days (subject to availability) if they are sick or on leave
• Your chosen nanny may work additional casual shifts (e.g. evenings or weekends) directly with you. No additional platform fee applies
• If you require a different carer for extra days outside your regular arrangement, the standard one-time booking fee applies.

Working together smoothly

We want every family’s experience with us to be smooth, safe, and worry-free. To help us provide the best possible service, we kindly ask that you:

Provide a welcoming and safe environment for your carer while they’re with your family.
Make all bookings through the platform so everything runs smoothly, and pay your carer promptly after booking completion.
Follow our medication policy – carers can only administer medication with a signed NannySure Permission Slip to keep your child safe. (print out a copy).
For all bookings: at least 24 hours’ notice. Late cancellations may incur a 25–50% fee paid to your carer.
Share accurate child information so carers can support your child safely.

Important Information

Insurance: Families are encouraged to maintain suitable household/liability cover and check if the carer holds their own insurance.

Tax & Legal Obligations: We recommend seeking independent advice on any tax, superannuation, or work-related obligations when engaging a carer.

Payroll Services: We have a paid referral partnership with , which offers specialized nanny payroll services available upon request.

For full details, please see our FAQs for Families and Terms & Conditions

Frequently Asked Questions

Here are some of the most common questions families ask about joining and using Nannies by Nature.

For Families